Family support workers will ensure that culturally appropriate and most effective services are provided to women and children who are homeless or at risk of homelessness and who may be experiencing domestic/family violence.
- Intake assessments and develop individualised management strategies, focused on providing practical and emotional support to all service users.
- Understand that the needs of service users are uniquely individual and likely to be complex. Facilitate service users to identify their own needs and where possible set goals, to allow the development of a support plan.
- Provide up-to-date information and referrals to relevant agencies, services and government departments.
- Act as an advocate on behalf of service users in relation to their interaction with other service providers, government departments, private enterprises and other key stakeholders, including but not limited to Tasmania Police, legal services, schools.
- Represent HWS and actively build and maintain networks and relationships to strengthen the service provided to the HWS service users.
- Keep abreast of current resources and developments in relation to homelessness and Domestic Violence and its contributing factors, statutory requirements and legislation changes and general issues affecting women and children, particularly those from minority groups.
- Demonstrated experience working with people affected by Drug and Alcohol misuse and Mental Health Issues
- Strong negotiator, can construct negotiation plans to suit unique and often highly charged situations
- High level of integrity, honesty and authenticity