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Family Services Manager

Position Description - Family Services Manager

Key responsibilities include but are not limited to:

  • In consultation with the Chief Executive Officer (CEO) lead the Family Support and Programs Teams at Hobart Women’s Shelter (HWS).
  • Develop programs and manage the delivery of services to assist individuals and families accommodated at HWS in accordance with the Program and Practice Frameworks.
  • Support the CEO to ensure the achievement of the organisational values, goals and strategic vision within the context of the Programs and Practice Frameworks, to ensure best practice service delivery and support organisational growth.
  • Manage the recruitment, induction, supervision, annual performance appraisals and performance management of Programs and Family Support team members.
  • Work with the Management Team to develop the Operational Plan and create individual Work Plans with staff in line with Operational Strategies and Measures within established timeframes.

General requirements for the position:

  • Female applicants only. (Exemption under the Anti-Discrimination Act (1998))
  • Current Driver’s Licence
  • Working with Vulnerable People Check
  • Current Police Check
  • IT proficiency in the use of Excel, Word, Outlook, PowerPoint, client databases and cloud-based technologies, or the ability to learn these packages

Benefits:

  • Well respected organisation
  • Professional Supervision
  • Positive work environment that focuses on continuous improvement
  • Pro-rata Long Service Leave at 5 years
  • Salary packaging is available

Salary & Work Schedule:

  • $46.91 - $48.99 per hour
  • 30 hours per week
  • Part time
  • The position carries a six-month (6) probation period

HOW TO APPLY:

If this role interests you, we encourage you to

  1. read the Position Description carefully, address the selection criteria as outlined in the Position Description.  and
  2. call the CEO of Hobart Women's Shelter, Janet Saunders, on 6273 8455 for a confidential discussion.

Applications and enquiries can be directed to our email: admin@hobartws.org.au attention HR Officer.

Applications close 30th October 2021.

 

Family Support Co-ordinator

Position Description - Family Support Co-ordinator

Hobart Women's Shelter is seeking to appoint a Family Support Co-ordinator experienced with leading and supporting staff in a crisis accommodation or supported housing setting, or similar. The successful applicant will have proven experience, knowledge and/or skills in providing practical support to people experiencing trauma relating to domestic or family violence and/or homelessness, including case planning and referrals to relevant service providers.

The successful applicant will hold:

  • Relevant 4 year degree with one year of relevant experience; OR
  • Relevant three year degree with two years of relevant experience; OR
  • Associate Diploma with relevant experience; OR
  • Relevant lesser formal qualifications with substantial years of relevant experience.

General requirements:

  • Female applicants only. Exemption under the Anti-Discrimination Act (1998)
  • Current Driver’s Licence
  • Working with Vulnerable People Check
  • Current Police Check
  • IT proficiency in the use of Excel, Word, Outlook, PowerPoint, client databases and cloud based technologies, or the ability to learn these packages
  • Current First Aid certificate (or ability to obtain)

Benefits:

  • Well respected organisation
  • Professional Supervision
  • Positive work environment that focuses on continuous improvement
  • Pro-rata Long Service Leave at 5 years
  • Salary packaging is available

Key responsibilities include but are not limited to:

Provide leadership and contribute positively to meetings, discussions, planning days and supervision sessions, ensuring follow up of agreed tasks within set timeframes.

Coach and mentor staff and promote collegiality to ensure services are delivered within the HWS Practice Framework.

Develop and monitor Work Plans for Family Support Team; undertake performance management as necessary in consultation with Senior Family Support Worker/s; provide Supervision to Senior Family Support Workers.

Understand the requirements of relevant Funding Deeds, including the Quality and Safety Framework, Outcome and Performance Indicators and Performance Targets and communicate these requirements to staff.

Collect and record statistical data and create reports relating to service delivery and grant applications, as required by the Management Team.

Manage new referrals for crisis accommodation services by following an agreed triage process in the allocation of properties to individuals and families.

Undertake risk assessments as part of the intake process, ensure that appropriate support plans are in place for individuals and families and check their understanding of the conditions of stay.

Assist team to manage crisis situations by modelling behaviours aimed at de-escalation, providing advice on appropriate strategies for managing complex needs and suggesting ways of dealing with conflict, inappropriate behaviours and /or threats to safety and security, while ensuring professional boundaries are maintained.

Salary & Work Schedule:

  • $42.94 - $44.89 per hour
  • 30 hours per week
  • Part time
  • The position carries a six-month (6) probation period

HOW TO APPLY:

We require you to send your CV/Resume, a brief covering letter and your response to the selection criteria as outlined in the Position Description provided.

Applications and enquiries can be directed to our email: admin@hobartws.org.au attention HR Officer.

Applications close 30th October 2021.

 

 

The Hobart Women’s Shelter regularly recruits Family Support Workers who hold a Diploma in Community Services, or equivalent.

If you would like to be considered for the next intake, please forward your CV/Resume and covering letter to admin@hobartws.org.au.

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